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Tech Specialist (Workplace & Microsoft product)

Bangkok, Thailand

Job Type

Full Time

Job Location

Bangkok, Thailand

About the Role

This position is for those who have direct experience in Tech Specialist (Workplace & Microsoft product) for one of the global FMCG client


Role & Responsibilities:

  • Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations

  • Oversees the support processes that include incident, problem, change, configuration, and event management

  • Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments

  • Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support

  • Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed

  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment Runs small-scale projects (managed work activities) for the deployment of functionalities

Requirements

  • Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience

  • 3+ years of experience in IT, preferably working in a DevOps environment

  • Experience in service management principles and execution

  • Experience in ITSM, UX, Microsoft applications, Devices i.e. laptop, printers, RF etc.

  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics

  • Experience explaining technical concepts and technologies

  • Experience with effective communication at different levels in the organization and in English

  • Experience working in a global environment and with virtual teams

  • Experience with effective communication at different levels in the organization and in English

  • Experience having worked in a global environment and with virtual teams

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