About the Role
This position is a position for one of our client. Our client is one of the biggest global FMCG company.
Responsibilities:
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
3+ years of experience in IT, preferably working in a DevOps environment
Experience in service management principles and execution
Experience in ITSM, UX, Microsoft applications, Devices i.e. laptop, printers, RF etc.
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
Experience explaining technical concepts and technologies
Experience with effective communication at different levels in the organization and in English
Experience working in a global environment and with virtual teams
Experience with effective communication at different levels in the organization
and in English
Experience having worked in a global environment and with virtual teams
Requirements
Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
Oversees the support processes that include incident, problem, change, configuration, and event management.
Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments.
Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support.
Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment Runs small-scale projects (managed work activities) for the deployment of functionalities.