The Role & Responsibilities
About the Company
Our client is a leading insurance company with a strong presence in Thailand for almost 100 years, considered to be No.1 in the insurance industry with nearly 7,000 employees nationwide. They offer a comprehensive range of insurance products, including motor, property, marine, and health insurance, catering to both individual and corporate clients. With a vast network of branches and claim service centers across the country, they ensure accessible and efficient services for their customers.
This is an exciting opportunity to join an organization that values integrity, innovation, and excellence, providing exposure to a dynamic insurance landscape and opportunities for professional growth.
Job Responsibilities
Manage the ServiceNow platform by administering, configuring, and maintaining it to align with business needs.
Oversee user access, roles, and permissions within the ServiceNow environment.
Implement, maintain, and support ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and SecOps, as needed.
Develop and modify workflows, business rules, UI policies, and scripts to automate processes.
Ensure data integrity, security, and compliance within the ServiceNow platform.
Troubleshoot system issues, perform root cause analysis, and coordinate resolutions.
Manage ServiceNow upgrades, patches, and system enhancements to keep the platform current.
Collaborate with stakeholders to gather requirements and propose system improvements.
Deliver technical support and training to users on ServiceNow functionalities.
Maintain documentation of system configurations, workflows, and best practices.
Requirements
Proven experience in ServiceNow Administration or a similar role.
Deep understanding of ServiceNow architecture, modules and configuration.
Practical experience in ServiceNow development, using scripting, workflows, UI policies, and integrations.
Knowledge of ITSM, ITIL processes, and IT Operations Management (ITOM).
Experience with ServiceNow reporting and dashboard creation.
Familiarity with API integrations and third-party system connections.
Strong analytical and problem-solving skills.
Excellent communication and documentation skills.