The Role & Responsibilities
About the Company
Our client is a prominent international logistics provider, specializing in freight forwarding and comprehensive supply chain solutions. With a strong presence in key global markets, including Asia and Europe, they are recognized for their commitment to operational excellence and customer satisfaction. Their services encompass freight transportation arrangement and other support activities for transportation, catering to a diverse clientele.
This is an exciting opportunity to join a dynamic organization that plays a pivotal role in global trade, offering exposure to complex logistics operations, international market dynamics, and strategic supply chain management
Job Responsibilities
Customer Support
Serve as the primary point of contact for customer inquiries and shipment-related concerns
Ensure customer satisfaction by addressing questions and issues promptly
Shipment Coordination
Manage airfreight and ocean freight shipment logistics, including booking, tracking, and documentation
Collaborate with carriers, customs brokers, and other stakeholders to ensure timely delivery
Problem Solving
Proactively identify and resolve shipment issues, communicating any delays or changes to customers
Apply critical thinking skills to find effective solutions that meet customer needs
Documentation and Compliance
Prepare and manage all shipping documentation to ensure compliance with international regulations and company policies
Maintain accurate records of all airfreight and ocean freight shipment transactions and communications
Collaboration
Work closely with internal teams to deliver a seamless customer experience
Assist in developing operational improvements to enhance service delivery
Performance Tracking
Monitor customer feedback and service metrics to contribute to the continuous improvement of processes and procedures
Requirements
A Bachelor's degree in Logistics or a related field is preferred.
At least 3 years of experience in freight forwarding operations is required.
Must have comprehensive knowledge of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
Excellent verbal and written communication and customer service skills are essential.
Must be detail-oriented and possess strong organizational and multitasking skills.
Must demonstrate proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.