The Role & Responsibilities
About the Company
Our client is a global leader in electronics and engineering, with a significant presence in Asia. They operate across diverse sectors, including information technology, power systems, social infrastructure, industrial systems, and electronic systems. Their commitment to innovation and excellence drives them to deliver cutting-edge solutions that enhance quality of life and contribute to societal advancement.
This is an exciting opportunity to join a dynamic organization that values creativity, integrity, and technological leadership, offering exposure to a wide range of industries and markets.
Job Responsibilities:
Technical Support & Consultation (Mandatory): Provide technical support and engineering guidance to the sales team and customers for Group A products, including advising on product selection, usage, and capacity assessment based on customer specifications and single-line diagrams.
Warranty Operations & Aftercare (Mandatory): Manage warranty claims and post-sales field troubleshooting for Group A products by assessing customer claims, preparing reports, coordinating with the factory for coverage, quoting repair services, and working with factory engineers to identify root causes and prevent recurring issues.
Mechanical Advisory Support (Preferable): Offer technical advice and troubleshooting support for Group B products, including guidance on wiring connections, star-delta starting operations, and collaborating with the factory QA team to resolve customer-reported issues.
Product Groups:
Group A: Electrical Switch Breakers, Magnetic Contactors, Thermal Overload Protection Relays, Earth Leakage Detection Relays, Air Circuit Breakers.
Group B: Low Voltage Three-Phase Induction Motors (200V & 400V), Single-Phase Induction Motors, Gear Attached Induction Motors (Gear Motors).
Requirements
Qualifications:
[Mandatory] Bachelor’s degree in Electrical Engineering or a related field.
[Mandatory] Minimum 2 years of engineering experience handling Group A products.
[Preferable] A professional demeanor with an age below 32 years old.
[Preferable] Customer-oriented mindset with a cooperative approach to client needs.
[Preferable] Ability to think critically and independently, rather than just following procedures.
[Preferable] Proficiency in Microsoft Excel, Word, and PowerPoint for documentation and reporting.
[Appreciated] Strong communication and writing skills in English.
[Appreciated] Proactive learning attitude and eagerness to explore new technologies and markets.
[Appreciated] Skills in Excel VBA coding, RPA automation, or related computer literacy.